Testimonials & Feedback

Testimonials & Feedback

Thank you for your valuable feedback, help and support.  Our ethos is first and foremost to give the very best service, for everyone, every time. To do this, we shall always look to continually improve in all areas. The best way of continually improving is to have honest and regular feedback from our clients and contacts.

No matter the best intentions, no-one is perfect. We may not get things right all of the time for you.  However, it is how we learn and the speed at which we do so and adapt to your wishes, requirements and expectations that is key to delivering an exceptional service for you and for the long term.

See below some extracts of the positive feedback and comments during 2023-2024 we have received from our clients and contacts (in actual working cases):

Thank you, Rob.  Much appreciated.

SP

May 16, 2025

Thanks for this. A great help. I’ll forward the response from Jeremy to Chris.

SS

May 10, 2025

Kind regards and many thanks for the useful call,

DA

May 8, 2025

Thanks Rob. That is great. Appreciate you responding so quickly.

Best,

SS

May 8, 2025

Thank you so much for looking at this – I really appreciate it.

EP

April 29, 2025

Thank you so much to both of you xx

GW

April 16, 2025

That sounds like a fantastic approach, i’ll see Linda tomorrow and will talk it through with her and no doubt shell be in touch very soon.

CU

April 4, 2025

I hope that you are keeping well to and the credit for the referral is all due to Iain Wanstall. When I discussed the outline with him he immediately suggested you. I had to explain to Stephen that while I had never met you, I have always heard good things as we have a number of client’s in common.

Hopefully 2025 we can remedy this and finally meet, so a coffee sounds like a great idea.

NC

March 31, 2025

Rob,

Thank you so much for your time.  You have made this a lot less painful than I imagined it would be.

Speak soon.

LG

March 24, 2025

Just a quick email to say it was lovely to meet you both today and thank you for your time, patience and advice.

RM

March 20, 2025

Thank you, Rob.  Much appreciated.

SP

March 13, 2025

Thank you so much for the email you have sent.

I was just about to email them nearly exactly the same as what you have put.

RB

March 10, 2025

Yes was so good finally to chat yesterday and make a start to my will.

Thank you so much for your time!

JCS

March 7, 2025

That is the document I need which is perfect, thank you.

AL

March 7, 2025

Great news! Well done.

JM

March 3, 2025

Thank you for sharing such great news, it’s fantastic to hear that both Ricardo and Oreste are doing well and we are proud to have them as ARUL Ambassadors.

AV

March 3, 2025

That is great for the Prudential requirements

NK

February 25, 2025

Hi Rob,

Thank you so much for delivering such an insightful session earlier. Sharing your experience and knowledge will give the students the confidence to navigate their career options and journey.

AV

February 18, 2025

Amazing I’ll sign and email back to you so it’s all ready to go to David with the other documents you need to send. Fee agreement email etc xx thanks Rob have a lovely weekend x

LG

February 15, 2025

Jane,

Brilliant, thank you for the confirmation.

LG

February 6, 2025

Thanks Rob

Much appreciated.

AV

February 3, 2025

Many thanks for all your help and if we need anything, we will be in touch.

L & A

February 3, 2025

Excellent news. The Probate has gone through.

Thank you all so much for your help.

ES

January 30, 2025

You are a star

TH

January 28, 2025

Thank you for everything thus far and please let me know if there is anything I should be trying to do

Thank you all for your immense kindness and compassion

VN

January 21, 2025

Appreciate your help and transparency with everything

BP

January 20, 2025

Many thanks for also sorting out the situation with my Trust.

CH

January 17, 2025

Hi Rob – thanks very much for your e-mail. Hope you all had a good and relaxing Christmas as well. This is indeed good news and thanks to all your efforts it now means we can proceed to the next stage.

SH

January 14, 2025

Good Afternoon Rob,

Nice to catch up on earlier Teams meeting. Thank you for explaining it so well. Look forward to finalising everything we talked about earlier this morning.

Kind regards

DW

January 10, 2025

Evening Robert.

Thank you for all your help and advice today.

Kind regards DW.

January 10, 2025

Fab, good work team!

MS

January 7, 2025

Thank you for your email and all your splendid efforts on our behalf we are so grateful.

V N

December 24, 2024

Hi Rob and Richard, thanks you both for your time and advice yesterday. Its clarified the questions that I have been concerned about since the budget.

It all makes sense to me.

P B

December 18, 2024

Many thanks for your understanding.

G N

December 18, 2024

Thank you very much Rob!

Kind regards,

J C

December 16, 2024

Thank you Rob,

You are very understanding.

Kind regards,

J C

December 11, 2024

Hello  Rob,

Thank you so much!

Appreciate all your help at this time.

Kind regards

J C

December 11, 2024

This has been paid this morning. Thanks to you both for your support.

A H

December 9, 2024

Thanks for the update. Appreciate it.

C S

December 5, 2024

Thank you for copying me in on the email chain.

Much appreciated.

Kind wishes.

T H

December 4, 2024

Yes I do approve.

Thank you so much.

R B

December 4, 2024

Perfect, thanks Jane.

Hope you both have a great Christmas.

H M

December 3, 2024

Thank you very much for your time this morning.

We both found it very useful and informative for our planning.

As promised please find copies of the draft wills.

Look forward to speaking to you soon.

T L

December 3, 2024

Looking forward to  catching up too but in the meantime, Season’s Greetings and wishing you and your family a happy and peaceful Christmas time. As always, thank you for the all the help and support from you and Protrust during the last year.

K M

November 27, 2024

Rob (and John)

Much appreciated – it is really very helpful advice

Thanks very much.

J O

November 26, 2024

Thanks for the call today Rob. Very helpful.

S S

November 25, 2024

Thank you, Rob. Really appreciate your insight.

S S

November 15, 2024

Based on past correspondence with our late brother, you became knowledgeable on the Trust, and its history, and you gave us such valuable advice and timely legal services prior to, and following, his death.

We would like to consult you again now on other legal matters associated with the trusts, if you are available.

A G

November 14, 2024

Many thanks for arranging and setting up the Trust.

K T

November 13, 2024

Thanks Rob

Much appreciated.

Kind regards

A V

November 11, 2024

Hi Rob and Rebecca – hope you had a good weekend. It was very much appreciated to have the meeting and very productive.

Many thanks again for all your help and the team’s hard work.

Best wishes and kindest regards.

S H

November 11, 2024

Thank you to you and Rob for making a complex subject understandable (well, most of it anyway!). Your summary below matches what I believed that we had agreed upon.

P B

November 8, 2024

Thank you, Rob.

This is very helpful. I will get back to them on those lines.

E S

November 7, 2024

Great, thank you so much!

G N

October 31, 2024

That’s great Rob

Thank you ever so much.  I will get these signed and will get all the iD for everyone.

A V

October 29, 2024

Thank you Rob, Very useful.

M S

October 25, 2024

Fabulous response Rob. Thank you. Would you mind if I forwarded your email to my brother?

S S

October 18, 2024

Thanks Robert. Your replies have helped us to understand what we are planning. As you appreciate, most of this is new to us.

B F

October 12, 2024

Thanks Robert

I really appreciate the help with this

D K

October 2, 2024

Thank you so much, this is all so helpful.

E S

September 30, 2024

Thanks Rob! As always, very grateful for all you’re doing!

W C

September 25, 2024

Thank you both for such an interesting and informative meeting. The members who came certainly enjoyed the presentations and were not running away at 12:00.

L B

September 20, 2024

Thanks Rob and much appreciated.

K F

September 11, 2024

Afternoon, Jane,

Thanks so much for all the help today. Looking forward to your response. Have a brilliant weekend.

J H

September 7, 2024

Sorry I’ve only just got back to you.  This is perfect.  Thank you so much.  Look forward to seeing you when you come down.

S F

September 5, 2024

I’d appreciate a chat, about my father’s estate and also my own estate planning. I know Tom highly recommends you!

E D

September 4, 2024

Robert, Thank you for turning this around so quickly and being so patient.

S M

September 4, 2024

Thank you Jane, that is very helpful.

S P

September 1, 2024

I can not believe you are working on a Sunday.

K T

September 1, 2024

That all sounds great, much appreciated.

N B

August 14, 2024

Please pass on my sincere thanks to Rob.  He didn’t have to do this and has come back super quick.  This does really help, and I note his comments re informal advice.

Thank you so much Rob!

M P

August 14, 2024

Thank you for your email and for the preliminary advice – I really appreciate it.

Much appreciated.

S E

 

August 14, 2024

Many thanks for dealing with this so promptly.

Hopefully this will now satisfy Metro Bank and we can get the account opened.

B W

August 12, 2024

Great, many thanks Rob.

S H

August 7, 2024

Thanks so much Jane.

Much appreciated

C U

July 30, 2024

Thanks a lot for your help Jane.

J O

July 23, 2024

Thanks very much for co-ordinating this.

J O

July 22, 2024

Hi Rob – thanks very much for the update – appreciated. We’re more than happy with how things are progressing and agree that it needs to be taken step by step.

Thanks again for you and your teams work so far and hope to hear from you soon.

S H

July 9, 2024

Thanks for this Rob, much appreciated.

All good here, thank you.

Hopefully we will hear back from the charities in the next week or so. Thanks for the update.

Best wishes,

W C

July 8, 2024

Thanks for your comprehensive and informative message.

Kind regards

L N

July 5, 2024

Thanks so much Jane,

I’ll download and print when I’m back from Ireland tomorrow and get back to you Friday or Monday latest.

Your super efficiency is much appreciated.

C U

June 26, 2024

That’s great, many thanks Rob.

Kind regards,

S T

June 24, 2024

Thank you for delivering such a great presentation! I believe we covered a lot of important topics today, and your presentation delivered a lot of insights.

Furthermore, as a competent professional, Robert, sharing your views and experiences during the Q&A added an inspiring aspect to today’s session. This personal touch allowed students to connect with your perspective, learn from your journey, and gain a deeper understanding of the professional mindset, which is a valuable asset as most of our students only starting to build their own careers.

E R

June 17, 2024

Thanks for all of your advice yesterday Rob,  look forward to the meeting on the 3rd.

J W

June 13, 2024

I just wanted to thank you and Jeremy for giving up so much of your time today, I thoroughly enjoyed it and found it really interesting and helpful.

I am sure I will end up having questions over time and also from a personal perspective now I know how poorly created my own will is.

See you soon,

C G

June 11, 2024

We all appreciated the teams call with Rob.

It’s not often you can get all the family together!

Regards

D C

May 29, 2024

That’s great, thank you so much,

L R

May 20, 2024

Many thanks Rob, much appreciated.

R S

May 14, 2024

Thanks so much for all your work on these documents.

Kind regards,

M P

May 9, 2024

Thanks so much Rob, much appreciated.

Kind regards,

M P

May 9, 2024

Thanks for the meeting today – very productive. Lovely to see you again too.

Best,

S & R

May 1, 2024

My dear Robert. I am so very grateful to you for this. I shall discuss with my son when he is home later in the month in the hope of taking things forward.

Warm regards and gratitude

B L

April 5, 2024

That’s brilliant thank you Rob and Rebecca

K T

March 28, 2024

Dear Rob I am so very grateful to you for coming to see me and for the extremely useful discussion that we had, your guidance is very useful and I shall discuss with family members when holidays are over, thanks you so much, ever.

B L

March 26, 2024

Dear Rob

Thank you very much, really appreciate the clear communication.

Many thanks

Regards

E S

March 19, 2024

Fantastic, thank you!

A H

March 8, 2024

Thank you for all your help and advice.

Many Thanks

P J

February 28, 2024

Hi Rob,

Very helpful. Thank you.

Best regards

G N

February 20, 2024

Thanks for the update. Very much appreciated.

Best wishes,

W C

February 20, 2024

Many thanks for your time on Tuesday it’s greatly appreciated.

Kind Regards,

M L

February 16, 2024

Thanks so much for the info & quick response.

Best wishes,

W C

February 8, 2024

Hi Rebecca and apologies for the delay in responding. All has been safely received, and thank you again for the work you’ve put into this investigation.

With best wishes,

A and L

February 7, 2024

And he would like you to do this as we know we can trust in your services.

Many thanks!

Best wishes,

W O

February 5, 2024

Thanks again for taking time to have a chat yesterday afternoon – much appreciated.

Kind regards,

S H

February 2, 2024

Many thanks Rob as always.

K T

January 31, 2024

Thanks for all your help over the years and please keep in touch if there is anything to process in the future.

Kind regards

H W

January 26, 2024

Thank you Jane. This is helpful and makes sense!

Best

D H

January 19, 2024

Lovely, thank you, Jane.

Kind regards

M B

January 17, 2024

Many thanks for this, your help and support has been greatly appreciated.

Kind regards

A H

January 11, 2024

Thank you for the update Rob.

Much appreciated,

Kind wishes,

T H

January 10, 2024

Thank you for all that has been done in sorting my mother’s estate.

Regards

P W

January 10, 2024

Thank you for all that has been done in sorting my mother’s estate.

Regards

P W

January 10, 2024

If you would like to talk to us about any of our services please get in touch

If you would like to talk to us about any of our services please get in touch