Testimonials & Feedback
Testimonials & Feedback
Thank you for your valuable feedback, help and support. Our ethos is first and foremost to give the very best service, for everyone, every time. To do this, we shall always look to continually improve in all areas. The best way of continually improving is to have honest and regular feedback from our clients and contacts.
No matter the best intentions, no-one is perfect. We may not get things right all of the time for you. However, it is how we learn and the speed at which we do so and adapt to your wishes, requirements and expectations that is key to delivering an exceptional service for you and for the long term.
See below some extracts of the positive feedback and comments during 2023-2024 we have received from our clients and contacts (in actual working cases):
Thank you for your email and all your splendid efforts on our behalf we are so grateful.
V N
Hi Rob and Richard, thanks you both for your time and advice yesterday. Its clarified the questions that I have been concerned about since the budget.
It all makes sense to me.
P B
Many thanks for your understanding.
G N
Thank you very much Rob!
Kind regards,
J C
Thank you Rob,
You are very understanding.
Kind regards,
J C
Hello Rob,
Thank you so much!
Appreciate all your help at this time.
Kind regards
J C
This has been paid this morning. Thanks to you both for your support.
A H
Thanks for the update. Appreciate it.
C S
Thank you for copying me in on the email chain.
Much appreciated.
Kind wishes.
T H
Yes I do approve.
Thank you so much.
R B
Perfect, thanks Jane.
Hope you both have a great Christmas.
H M
Thank you very much for your time this morning.
We both found it very useful and informative for our planning.
As promised please find copies of the draft wills.
Look forward to speaking to you soon.
T L
Looking forward to catching up too but in the meantime, Season’s Greetings and wishing you and your family a happy and peaceful Christmas time. As always, thank you for the all the help and support from you and Protrust during the last year.
K M
Rob (and John)
Much appreciated – it is really very helpful advice
Thanks very much.
J O
Thanks for the call today Rob. Very helpful.
S S
Thank you, Rob. Really appreciate your insight.
S S
Based on past correspondence with our late brother, you became knowledgeable on the Trust, and its history, and you gave us such valuable advice and timely legal services prior to, and following, his death.
We would like to consult you again now on other legal matters associated with the trusts, if you are available.
A G
Many thanks for arranging and setting up the Trust.
K T
Thanks Rob
Much appreciated.
Kind regards
A V
Hi Rob and Rebecca – hope you had a good weekend. It was very much appreciated to have the meeting and very productive.
Many thanks again for all your help and the team’s hard work.
Best wishes and kindest regards.
S H
Hi Gabriella,
Thank you to you and Rob for making a complex subject understandable (well, most of it anyway!). Your summary below matches what I believed that we had agreed upon.
P B
Thank you, Rob.
This is very helpful. I will get back to them on those lines.
E S
Great, thank you so much!
G N
That’s great Rob
Thank you ever so much. I will get these signed and will get all the iD for everyone.
A V
Thank you Rob, Very useful.
M S
Fabulous response Rob. Thank you. Would you mind if I forwarded your email to my brother?
S S
Thanks Robert. Your replies have helped us to understand what we are planning. As you appreciate, most of this is new to us.
B F
Thanks Robert
I really appreciate the help with this
D K
Thank you so much, this is all so helpful.
E S
Thanks Rob! As always, very grateful for all you’re doing!
W C
Thank you both for such an interesting and informative meeting. The members who came certainly enjoyed the presentations and were not running away at 12:00.
L B
Thanks Rob and much appreciated.
K F
Afternoon, Jane,
Thanks so much for all the help today. Looking forward to your response. Have a brilliant weekend.
J H
Sorry I’ve only just got back to you. This is perfect. Thank you so much. Look forward to seeing you when you come down.
S F
I’d appreciate a chat, about my father’s estate and also my own estate planning. I know Tom highly recommends you!
E D
Robert, Thank you for turning this around so quickly and being so patient.
S M
Thank you Jane, that is very helpful.
S P
I can not believe you are working on a Sunday.
K T
That all sounds great, much appreciated.
N B
Please pass on my sincere thanks to Rob. He didn’t have to do this and has come back super quick. This does really help, and I note his comments re informal advice.
Thank you so much Rob!
M P
Thank you for your email and for the preliminary advice – I really appreciate it.
Much appreciated.
S E
Many thanks for dealing with this so promptly.
Hopefully this will now satisfy Metro Bank and we can get the account opened.
B W
Great, many thanks Rob.
S H
Thanks so much Jane.
Much appreciated
C U
Thanks a lot for your help Jane.
J O
Thanks very much for co-ordinating this.
J O
Hi Rob – thanks very much for the update – appreciated. We’re more than happy with how things are progressing and agree that it needs to be taken step by step.
Thanks again for you and your teams work so far and hope to hear from you soon.
S H
Thanks for this Rob, much appreciated.
All good here, thank you.
Hopefully we will hear back from the charities in the next week or so. Thanks for the update.
Best wishes,
W C
Thanks for your comprehensive and informative message.
Kind regards
L N
Thanks so much Jane,
I’ll download and print when I’m back from Ireland tomorrow and get back to you Friday or Monday latest.
Your super efficiency is much appreciated.
C U
That’s great, many thanks Rob.
Kind regards,
S T
Thank you for delivering such a great presentation! I believe we covered a lot of important topics today, and your presentation delivered a lot of insights.
Furthermore, as a competent professional, Robert, sharing your views and experiences during the Q&A added an inspiring aspect to today’s session. This personal touch allowed students to connect with your perspective, learn from your journey, and gain a deeper understanding of the professional mindset, which is a valuable asset as most of our students only starting to build their own careers.
E R
Thanks for all of your advice yesterday Rob, look forward to the meeting on the 3rd.
J W
I just wanted to thank you and Jeremy for giving up so much of your time today, I thoroughly enjoyed it and found it really interesting and helpful.
I am sure I will end up having questions over time and also from a personal perspective now I know how poorly created my own will is.
See you soon,
C G
We all appreciated the teams call with Rob.
It’s not often you can get all the family together!
Regards
D C
That’s great, thank you so much,
L R
Many thanks Rob, much appreciated.
R S
Thanks so much for all your work on these documents.
Kind regards,
M P
Thanks so much Rob, much appreciated.
Kind regards,
M P
Thanks for the meeting today – very productive. Lovely to see you again too.
Best,
S & R
My dear Robert. I am so very grateful to you for this. I shall discuss with my son when he is home later in the month in the hope of taking things forward.
Warm regards and gratitude
B L
That’s brilliant thank you Rob and Rebecca
K T
Dear Rob I am so very grateful to you for coming to see me and for the extremely useful discussion that we had, your guidance is very useful and I shall discuss with family members when holidays are over, thanks you so much, ever.
B L
Dear Rob
Thank you very much, really appreciate the clear communication.
Many thanks
Regards
E S
Fantastic, thank you!
A H
Thank you for all your help and advice.
Many Thanks
P J
Hi Rob,
Very helpful. Thank you.
Best regards
G N
Thanks for the update. Very much appreciated.
Best wishes,
W C
Many thanks for your time on Tuesday it’s greatly appreciated.
Kind Regards,
M L
Thanks so much for the info & quick response.
Best wishes,
W C
Hi Rebecca and apologies for the delay in responding. All has been safely received, and thank you again for the work you’ve put into this investigation.
With best wishes,
A and L
And he would like you to do this as we know we can trust in your services.
Many thanks!
Best wishes,
W O
Thanks again for taking time to have a chat yesterday afternoon – much appreciated.
Kind regards,
S H
Many thanks Rob as always.
K T
Thanks for all your help over the years and please keep in touch if there is anything to process in the future.
Kind regards
H W
Thank you Jane. This is helpful and makes sense!
Best
D H
Lovely, thank you, Jane.
Kind regards
M B
Many thanks for this, your help and support has been greatly appreciated.
Kind regards
A H
Thank you for the update Rob.
Much appreciated,
Kind wishes,
T H
Thank you for all that has been done in sorting my mother’s estate.
Regards
P W
Thank you for all that has been done in sorting my mother’s estate.
Regards
P W