Testimonials & Feedback
Testimonials & Feedback
Thank you for your valuable feedback, help and support. Our ethos is first and foremost to give the very best service, for everyone, every time. To do this, we shall always look to continually improve in all areas. The best way of continually improving is to have honest and regular feedback from our clients and contacts.
No matter the best intentions, no-one is perfect. We may not get things right all of the time for you. However, it is how we learn and the speed at which we do so and adapt to your wishes, requirements and expectations that is key to delivering an exceptional service for you and for the long term.
See below some extracts of the positive feedback and comments during 2024-2025 we have received from our clients and contacts (in actual working cases):
Well thank you for all the good work – much appreciated and I love coming to meet you all. Why wait!
VN
Thank you again Jane for all your hard work ,it is very much appreciated.
KT
Hi Rob,
Many thanks for this and thanks for looking after them so well.
DH
Iain, thank you for arranging our getting in touch with Robert. It’s always helpful to call in experts – and we appreciate it.
JW
Hello again Jane,
Thank you your message and the procedure you intend to follow now. I am relieved that my will is now signed and will be stored by your company until required. I am grateful for the very efficient way you have dealt with my needs. It is also comforting to me that this has made matters more simple for Janet in the future.
Kind regards,
GE
Thanks again for your advice it’s much appreciated.
MS
I will await the interim account and settle it with much thanks for your care and overview with everything following the loss of my dear Jonny.
VN
Many thanks for making contact.
It was a pleasure meeting you and we would like to thank you for your time at that meeting. I have had a conversation with both my sisters and we have agreed we would like to proceed with you for the services as listed below.
AB
I am very happy with things as they currently stand. Thanks so much for all your help.
SG
Dear Rebecca many thanks for the prompt response to my email. I appreciate your help in this situation.
NH
Hi Rob
I’m really grateful for all your help in this. I know I don’t always sound like it but I really do appreciate it.
SF
Thanks Rob. I really appreciate your help in this matter and your prompt reply.
SS
Thanks Robert,
We found the meeting really useful and thanks for your time and patience in explaining things and the jargon. It has put our minds at ease. It was nice to meet Oreste too.
SE
Thanks for this Rob,
A good call to check this out. Thanks for your diligence.
GW
Hello Rob
Many thanks for this and all clear. I will make the charitable donation at 10% and send the draft letter to HMRC, very pleased to be able to close this matter now so thank you very much for your advice on this.
NB
Dear Rebecca
I am very well thank you. Thank you for your email reply.
We do appreciate all your hard work.
Many thanks as always Rebecca.
KT
That sounds like a fantastic approach, i’ll see Linda tomorrow and will talk it through with her and no doubt shell be in touch very soon.
CU
I hope that you are keeping well to and the credit for the referral is all due to Iain Wanstall. When I discussed the outline with him he immediately suggested you. I had to explain to Stephen that while I had never met you, I have always heard good things as we have a number of client’s in common.
Hopefully 2025 we can remedy this and finally meet, so a coffee sounds like a great idea.
NC
Rob,
Thank you so much for your time. You have made this a lot less painful than I imagined it would be.
Speak soon.
LG
Just a quick email to say it was lovely to meet you both today and thank you for your time, patience and advice.
RM
Thank you so much for the email you have sent.
I was just about to email them nearly exactly the same as what you have put.
RB
Yes was so good finally to chat yesterday and make a start to my will.
Thank you so much for your time!
JCS
Thank you for sharing such great news, it’s fantastic to hear that both Ricardo and Oreste are doing well and we are proud to have them as ARUL Ambassadors.
AV
Hi Rob,
Thank you so much for delivering such an insightful session earlier. Sharing your experience and knowledge will give the students the confidence to navigate their career options and journey.
AV
Amazing I’ll sign and email back to you so it’s all ready to go to David with the other documents you need to send. Fee agreement email etc xx thanks Rob have a lovely weekend x
LG
Many thanks for all your help and if we need anything, we will be in touch.
L & A
Excellent news. The Probate has gone through.
Thank you all so much for your help.
ES
Thank you for everything thus far and please let me know if there is anything I should be trying to do
Thank you all for your immense kindness and compassion
VN
Appreciate your help and transparency with everything
BP
Many thanks for also sorting out the situation with my Trust.
CH
Hi Rob – thanks very much for your e-mail. This is indeed good news and thanks to all your efforts it now means we can proceed to the next stage.
SH
Good Afternoon Rob,
Nice to catch up on earlier Teams meeting. Thank you for explaining it so well. Look forward to finalising everything we talked about earlier this morning.
Kind regards
DW
Evening Robert.
Thank you for all your help and advice today.
Kind regards DW.
Thank you for your email and all your splendid efforts on our behalf we are so grateful.
V N
Hi Rob and Richard, thanks you both for your time and advice yesterday. Its clarified the questions that I have been concerned about since the budget.
It all makes sense to me.
P B
Thank you Rob,
You are very understanding.
Kind regards,
J C
Hello Rob,
Thank you so much!
Appreciate all your help at this time.
Kind regards
J C
This has been paid this morning. Thanks to you both for your support.
A H
Thank you very much for your time this morning.
We both found it very useful and informative for our planning.
As promised please find copies of the draft wills.
Look forward to speaking to you soon.
T L
Looking forward to catching up too but in the meantime, Season’s Greetings and wishing you and your family a happy and peaceful Christmas time. As always, thank you for the all the help and support from you and Protrust during the last year.
K M
Rob (and John)
Much appreciated – it is really very helpful advice
Thanks very much.
J O
Thank you, Rob. Really appreciate your insight.
S S
Based on past correspondence with our late brother, you became knowledgeable on the Trust, and its history, and you gave us such valuable advice and timely legal services prior to, and following, his death.
We would like to consult you again now on other legal matters associated with the trusts, if you are available.
A G
Many thanks for arranging and setting up the Trust.
K T
Hi Rob and Rebecca – hope you had a good weekend. It was very much appreciated to have the meeting and very productive.
Many thanks again for all your help and the team’s hard work.
Best wishes and kindest regards.
S H
Thank you to you and Rob for making a complex subject understandable (well, most of it anyway!). Your summary below matches what I believed that we had agreed upon.
P B
Thank you, Rob.
This is very helpful. I will get back to them on those lines.
E S
That’s great Rob
Thank you ever so much. I will get these signed and will get all the iD for everyone.
A V
Fabulous response Rob. Thank you. Would you mind if I forwarded your email to my brother?
S S
Thanks Robert. Your replies have helped us to understand what we are planning. As you appreciate, most of this is new to us.
B F
Thanks Robert
I really appreciate the help with this
D K
Thank you so much, this is all so helpful.
E S
Thanks Rob! As always, very grateful for all you’re doing!
W C
Thank you both for such an interesting and informative meeting. The members who came certainly enjoyed the presentations and were not running away at 12:00.
L B
Sorry I’ve only just got back to you. This is perfect. Thank you so much. Look forward to seeing you when you come down.
S F
I’d appreciate a chat, about my father’s estate and also my own estate planning. I know Tom highly recommends you!
E D
Robert, Thank you for turning this around so quickly and being so patient.
S M
Please pass on my sincere thanks to Rob. He didn’t have to do this and has come back super quick. This does really help, and I note his comments re informal advice.
Thank you so much Rob!
M P
Thank you for your email and for the preliminary advice – I really appreciate it.
Much appreciated.
S E
Many thanks for dealing with this so promptly.
Hopefully this will now satisfy Metro Bank and we can get the account opened.
B W
Hi Rob – thanks very much for the update – appreciated. We’re more than happy with how things are progressing and agree that it needs to be taken step by step.
Thanks again for you and your teams work so far and hope to hear from you soon.
S H
Thanks for this Rob, much appreciated.
Hopefully we will hear back from the charities in the next week or so. Thanks for the update.
Best wishes,
W C
Thanks for your comprehensive and informative message.
Kind regards
L N
Thanks so much Jane,
Your super efficiency is much appreciated.
C U
Thank you for delivering such a great presentation! I believe we covered a lot of important topics today, and your presentation delivered a lot of insights.
Furthermore, as a competent professional, Robert, sharing your views and experiences during the Q&A added an inspiring aspect to today’s session. This personal touch allowed students to connect with your perspective, learn from your journey, and gain a deeper understanding of the professional mindset, which is a valuable asset as most of our students only starting to build their own careers.
E R
Thanks for all of your advice yesterday Rob, look forward to the meeting on the 3rd.
J W
I just wanted to thank you and Jeremy for giving up so much of your time today, I thoroughly enjoyed it and found it really interesting and helpful.
I am sure I will end up having questions over time and also from a personal perspective now I know how poorly created my own will is.
See you soon,
C G
We all appreciated the teams call with Rob.
It’s not often you can get all the family together!
Regards
D C
Thanks so much for all your work on these documents.
Kind regards,
M P
Thanks for the meeting today – very productive. Lovely to see you again too.
Best,
S & R
My dear Robert. I am so very grateful to you for this. I shall discuss with my son when he is home later in the month in the hope of taking things forward.
Warm regards and gratitude
B L
Dear Rob I am so very grateful to you for coming to see me and for the extremely useful discussion that we had, your guidance is very useful and I shall discuss with family members when holidays are over, thanks you so much, ever.
B L
Dear Rob
Thank you very much, really appreciate the clear communication.
Many thanks
Regards
E S
Thank you for all your help and advice.
Many Thanks
P J
Hi Rebecca, All has been safely received, and thank you again for the work you’ve put into this investigation.
With best wishes,
A and L
And he would like you to do this as we know we can trust in your services.
Many thanks!
Best wishes,
W O
Thanks again for taking time to have a chat yesterday afternoon – much appreciated.
Kind regards,
S H
Thanks for all your help over the years and please keep in touch if there is anything to process in the future.
Kind regards
H W
Many thanks for this, your help and support has been greatly appreciated.
Kind regards
A H
Thank you for all that has been done in sorting my mother’s estate.
Regards
P W
Thank you for all that has been done in sorting my mother’s estate.
Regards
P W


